Find a registered building
Check if your building is registered with the Building Safety Regulator.
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Residents’ FAQ page
Get answers to our most frequently asked questions.
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How to raise a building safety concern
Advice and contact information to raise a building safety concern, including fire and structural failure issues.
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Your Home, Your Safety newsletter
In our first newsletter, find out more details on how the changes to building safety law benefits you.
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Your Home, Your Safety
Did you know? If you live in a high-rise building in England, you have new rights.
We are the new Building Safety Regulator (BSR).
The Building Safety Act, 2022 gave us legal powers to help make sure tall buildings like the one you live in are safe.
When we refer to tall or high-rise residential buildings, we mean buildings which are 18 metres or seven or more floors in height1.
BSR regulates building safety risks. These are the potential dangers from structural failure and fire spread.
We will make sure the people responsible for keeping your building safe are managing these risks.
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Know your rights.
Your safety at home is at the heart of BSR’s work.
We’ve introduced measures including a new high-rise building register.
If your home is in a building 18 metres or seven or more floors tall, it must be registered with us. Check if your building is registered.
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The register records where a building is and provides information on when and how it was built. It also helps identify safety risks which need to be managed.
The people or organisation who are responsible for your building’s safety must register the building. You may hear them referred to as ‘accountable persons’.
They are also legally responsible for managing the risks from the spread of fire and structural failure in the building.
Your building’s accountable person(s) must do the following:
- provide you with safety information about your building
- engage with you and listen to your concerns
- encourage active involvement and feedback from people who live in the building
- provide a clear process for raising concerns or complaints
The information you need should be made available in different formats, so that everyone can access it.
Your voice matters, it is a two-way process. You should be involved in decisions about safety issues that might affect you.
Structural failure and fire spread
Know your responsibilities.
You also need to play your part to keep your building safe.
This is common sense and there are a few simple things you can do to keep you, your family and your neighbours safe.
- Make sure you know what you need to do in an emergency and where to find information about fire safety.
- Don’t remove or interfere with safety items. These include items such as fire doors, signs, sprinklers or fire extinguishers.
- Report any issues you find to your building manager.
Your building’s accountable person(s) needs to assess and manage any building safety risks. Sometimes they may need to access your property to do this. For your safety, you should allow access if they request it.
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What you can do now.
We want you to be safe and feel safe in your home.
Sign up for the ‘Your Home, Your Safety’ newsletter to find out more. Our first newsletter provides information on:
- how to take part in important decisions about your building’s safety
- how you can raise concerns
- the information your building’s accountable person(s) must provide
Contacting BSR
Online: www.gov.uk/guidance/contact-the-building-safety-regulator
Telephone: 0300 790 6787
(Open: Monday, Tuesday, Thursday and Friday, 8:30am to 5pm; and Wednesday, 10am to 5pm.
Closed: Saturday, Sunday and UK bank holidays)
Find out about call charges.
If you would prefer to speak on the phone in a language other than English, a translation service is available.